Carnival Hikes Gratuities by 15% – And Tips Down Under

by Kevin Griffin of our London office

Carnival will be raising its recommended gratuities level by 15%, from $10 per person per day to $11.50. Seeing that Royal Caribbean recommends $11.65 and Norwegian Cruise Line $12, and Carnival has not changed its recommended tipping for a decade, this should be hardly be a surprise.

But apparently readers of Cruise Critic and certain other UK sites think otherwise, with comments ranging from the ridiculous to the sublime. Can you imagine?

There was even one post that Fred. Olsen Cruise Lines in the UK was trying to stop (some) British passengers from handing out empty brown envelopes on the last night of the cruise. Fred. Olsen still gives these out to passengers expecting them to tip.

What is funnier however (and leaving empty envelopes is not funny) is the timing of this announcement. Earlier this year, Down Under, Carnival announced that after its Carnival Spirit reached Sydney in October the policy would be “tipping not required.”

This almost makes it appear that Carnival is upping gratuities in the rest of the world just in order to pay the tips of those curmudgeonly Aussies!

To show that not all cruise lines are alike, however, Celebrity ceo Dan Hanrahan recently found himself denying that he had ever said “we’ll teach the Australians how to tip.”

While Carnival is “Aussifying” Carnival Spirit it is clear that Celebrity will still expect them to tip when they leave their own Celebrity Century from next March.

Bermuda Seeks Smaller Ship for 2013

by The Cruise People’s Kevin Griffin writing in cybercruises.com

Coincidental with the news that Cunard is re-flagging to Bermuda comes news that Holland America Line has given notice that after the 2012 season it no longer wishes to continue its service between New York and Hamilton’s downtown Front Street.

Veendam went onto the route in 2009, a return for Holland America Line, once a regular on the New York-Bermuda route, after twenty-five years. Previous to Veendam’s return, there had been no regular service to Front Street in 2009, all the ships calling on Bermuda now being too big to navigate the narrow channel into Hamilton.

Before that, Azamara Journey completed a single season on the run in 2007, replacing Zenith. All the previous Front Street regulars, Horizon, Zenith, Empress of the Seas and Norwegian Crown now trade in Europe.

With Cunard moving to Bermudian flag, some have even suggested why not transfer Ocean Princess from Princess Cruises to Cunard, install Grill Class restaurants where the alternative restaurants are and operate her between Manhattan, St George’s (which is lacking service since Veendam had to stop tendering from outside that port last year) and Front Street.

The regular New York to Front Street run dated back to 1864, and had seen regular service every year with the exception of the two world wars, when there was still some sort of service. But 2008 was the first time the Manhattan to Front Street run had not had a regular ship. So the search is now on for a replacement for Veendam.

Veendam is 720 feet long and the R-ship class, to which Azamara Journey and Ocean Princess belong, are just under 600 feet. But most cruise ships now assigned to Bermuda are too big to get into Hamilton and have to go to the newer cruise berths at Dockyard, but these are far from town. Oceania will next year send Regatta, another R-ship, in to Front Street twice but the 777-foot Marina will have to go to Dockyard. Bermuda expects 385,200 cruise ship visitors this year, compared with 347,931 in 2010.

Of Boats and Balconies

by Kevin Griffin writing in cybercruises.com

With the news that Costa Cruises will be adding two decks and balconies to Costa Romantica in a €90 million rebuild, another ship will lose her good looks for the sake of a few more balcony cabins that can be sold for a higher fare.
Costa will join the ranks of Carnival Cruise Lines and Holland America Line in detracting from the appearance of their own ships to make them more profitable. And the reason for this is that most of these ships have been built along the old style of having their lifeboats installed on a high-up boat deck in the style of the traditional ocean liner.

When Costa, added balconies to its Costa Victoria, a newer ship, she had a lower Canberra-style boat deck, nearer to the main deck level as opposed to higher up. (In 1961, P&O’s Canberra became the first major liner to have her lifeboats installed at this level). This effectively meant that “clip on” balconies could be added to  Costa Victoria at levels above the lifeboats without affecting their operation in any way. The same was true of Celebrity Century and her near sister ships Mein Schiff and Mein Schiff 2, ex-Celebrity Galaxy and Celebrity Mercury. These alterations have all been aesthetically pleasing and in fact could be said to have improved the appearance of the ships involved.

But Carnival Corp & PLC has the problem that many of its ships are of an older design that is not easy to convert. Carnival’s eight Fantasy class ships and  Costa Classica and Costa Romantica were all built in the old style, with lifeboats atop ship like the original Queen Mary. The only spots where clip on balconies can be added is in areas of the hull where there are no lifeboats installed above.

Thus we have the Fantasy class, now in the course of conversions that will add 98 balconies to each ship. Many of the new balconies are around the stern of the ship and in particular areas, such as amidships, where there are no boats above. The first ship to be thus converted was Carnival Sensation, in January 2009. Because of this, only 24 new balconies could be added amidships (plus extensions to twelve existing balcony cabins) where there were no boats, but another 74 were installed at the aft end, clear of the lifeboats.

This has lead to an appearance totally different from all other balcony conversions to date, but will almost triple these ships’ balcony cabin inventory from the existing 54.  In fact, once the same is done with all eight Fantasy class ships, Carnival will have added 784 new balconies to its fleet, but at what cost? Late last month in Key West, two of the unconverted Fantasy class ships, Fantasy and Imagination, managed to strike stern-to-stern. Luckily, neither ship has yet received the 74 stern-end balcony cabins or someone might have been hurt.

Meanwhile, Holland America’s four Statendam class ships and near-sisters Amsterdam and Rotterdam do have lower lifeboat decks, but spaces above these boats had already been given over to as many balcony cabins as possible, they had to do something else. Carnival designers came up with a way to clip half a dozen balconies on to each side of Holland America’s Statendam and Rotterdam class ships at the forward end of the superstructure. The first ship to receive this treatment was Veendam, which was fitted with extended stern accommodations as well as her new clip-ons in 2009.

To show just how valuable these balconies are,  Veendam’s bridge wings had to be extended so her officers could see around the new balconies. Installing sliding doorways into cabins that are located along the promenade decks also created new so-called “Lanai” cabins. Holland America ships are also receiving new balcony cabins in new accommodation blocks being added aft.

In the case of  Costa Romantica, Costa will add two decks above the bridge and, seemingly influenced by Carnival Corporate Shipbuilding, will add three decks of clip-on balconies on each side amidships where there are no lifeboats. Another fifteen balconies will be clipped on below five existing balconies on each side of the ship, adding thirty clip-ons and of course there will be balconies in the two new decks above. Her passenger capacity will be raised from 1,697 passengers to 1,800 and her balcony count rise from ten to 86.

As part of the transformation, windows with a view will be added in the forward part of the superstructure but it seems these may be dedicated to the Samsara Spa, a wellness area with gym, thalassotherapy pool, treatment rooms, sauna and Turkish bath. There will also be fifty Samsara Spa cabins and six spa suites as well as a restaurant for passengers in Samsara accommodations. A new wine bar will offer 100 labels and a selection of cheeses from around the world, while a coffee bar will serve sweets.

A new show lounge bar with a dance floor and cabaret and a nightclub are also included in the plans. Almost as if in apology for the exterior changes, the interiors will be the work of Tillberg Design of Sweden and Syntax of London, “with a view to giving the ship an elegant, sophisticated and refined atmosphere.” This is a change for Costa as Joe Farcus has been doing its recent ships.

The result, the “new” ship, to be renamed Costa NeoRomantica, will be a somewhat top-heavy looking vessel with balcony saddlebags amidships. She will no longer be one of the best-looking classical cruise ships afloat – nowhere near in fact. The San Giorgio shipyard in Genoa, a subsidiary of T Marriotti, has been charged with the work, which begins in October, and in February 2012 she will re-enter service on 11-night cruises to the Canary Islands. It is to be presumed that the Costa Classica may be similarly converted in time.

Cruise Ship Design – The Good, The Bad and The Ugly

by The Cruise People’s Kevin Griffin writing in cybercruises.com

With all the new ships that have been delivered in the last decade and new orders that are starting to return to the shipyards, there is no question but that we are living in a time when we are lucky to have such a huge selection of ships to choose from when it comes to taking a cruise.

But there is also no question that there is a lot of controversy over some aspects of cruise ship design. Some lines insist on walk-around teak promenade decks, real steamer chairs and forward-facing lounges, whilst others completely ignore these traditional requirements, placing gyms and work-out rooms in the best space on the ship with a view forward, inaccessible promenade decks (those on the Carnival Destiny class have only one door on each side and have no chairs to sit on) and aluminum and plastic-framed deck chairs on the top decks. Just who thought up the idiotic idea of putting the gym at the forward end of the ship and robbing the best views from the rest of the passengers?

Take a line like Holland America Line, for example, which prides itself on making sure that every one of its ships has a completely walk-around promenade deck and forward-facing lounge, the Crows’ Nest, in which to enjoy the sea’s horizon and vistas of the way ahead.

All three of Cunard Line’s Queens have that forward-facing lounge (RMS Queen Mary 2 actually has a group of them) and all three also have wrap-around promenade decks. Public rooms that recall earlier eras are also an attraction on these ships. All three ships are an improvement on RMS Queen Elizabeth 2 in that the only public forward-facing lounge on that ship had been replaced early on in her career by a galley. Over at sister line P&O Cruises, meanwhile,  Oriana and Aurora are two of the better-looking cruise ships ever built, and also benefit from walk-around promenades and forward-facing Crow’s Nest lounges, as does the more recent Arcadia.

When it comes to good-looking cruise ship classes, probably two of the most attractive classes of ship are the eight original almost identical “R” ships and the eleven “Vista” class ships, which differ in their details so that some are better looking than others.

The “R” ships were built for the now-defunct Renaissance Cruises and are now operated variously by Oceania, Azamara, Princess, P&O and soon Hapag-Lloyd Cruises. This class of eight “smaller” cruise ships, accommodating 684 guests each, was built by Chantiers de l’Atlantique, who later built Queen Mary 2.

While their original dark-blue hulls made them rather heavy looking, to-day they all carry white hulls and do have a look a elegance about them, especially at the forward end, where balconies and windows replace what is often a solid blank of white-painted steel at the forward end of a cruise ship superstructure. Their one short-coming is that they do not have wraparound promenade decks, just one to each side of the ship, although they do have forward-facing lounges.

The “Vista” class cruise ships are all products of Fincantieri’s Marghera shipyard in Italy. They were built to a Panamax design that sees them reach the maximum dimensions allowable in the present Panama Canal (which is now being enlarged). These ships benefit from walk-around promenades and forward-facing lounges.

The best looking of the “Vistas” must be the “three” Queens – Queen Victoria, Queen Elizabeth and Arcadia, the latter having actually been intended as the Queen Victoria for Cunard but then transferred to P&O when it was decided to build a slightly longer Queen Victoria instead. A “Vista” class cruise ship in Cunard colours is very striking from almost any angle. And Arcadia in P&O colours is almost as attractive.

Next would come the “Vistas” operated by Costa, two of whose ships, Costa Atlantica and Costa Mediterranea, are actually “Spirit” class Panamax ships built by Aker Yards (now STX Europe) of Finland and have gyms up forward on top instead of lounges. The Marghera-built sisters Costa Luminosa and Costa Deliziosa have been delivered to a hybrid “Spirit/Vista” design and Costa Deliziosa will undertake Costa Cruises’ first world cruise since the days of  Danae and Daphne.

The 99-night cruise departs on December 28 and is being sold either as a full world cruise or in three sectors – 29 nights from Savona to Los Angeles, 38 nights from Los Angeles to Singapore or 31 nights from Singapore to Savona. Costa Deliziosa will thus join three other “Vistas” class ships that offer world cruises, the two Cunard Queens and the Arcadia. What marks out the Costa ships is their yellow and blue “tin can” funnels.

Least handsome of the “Vistas” must be those operated by Holland America, which carry two funnels in line aft, one of which appears to have been mounted backwards. These are the “directional sisters” Zuiderdam, Oosterdam, Westerdam and Noordam (for south, east, west and north), plus the more recent “Signature” class ships Eurodam and Nieuw Amsterdam, making up a class of half a dozen ships for Holland America Line. Like all Holland America ships, they all maintain the walk-around promenade decks and forward-facing Crow’s Nest lounges.

The “Spirit” class ships that we mentioned earlier number half a dozen and in addition to the two Costa ships named above, include Carnival Spirit, Pride and Legend, which for some reason took their names from the original trio of Seabourn ships and are probably the best-looking of the Carnival ships, with their whale-tail funnels. A fourth was Carnival Miracle of 2004, which will go south to Australia next year to become Carnival’s first ship to be based year-round outside the United States.

The only problem with these ships is that every single Carnival ship has its gym mounted on top of the ship forward and this concept was also applied to the “Spirit” class ships. Not only that, but this forward positioning of the gym has also passed over to Costa Cruises, whose ships are now all built on Carnival platforms. Even on the world cruiser Costa Deliziosa a Samsara Spa has taken up this prime forward location.

Elsewhere, many are the fans of the ships of Royal Caribbean, whose sterns have traditionally been round and whose bows are more graceful than the run-of-the-mill cruise ships operated by some other lines. Probably the best-looking of the Royal Caribbean ships are the four “Radiance” class Panamax vessels, Radiance of the Seas, Brilliance of the Seas, Serenade of the Seas and Jewel of the Seas, which have been completed to similar dimensions to the “Vistas.” But while some of these ships may have a walk-around promenade, many miss the forward-facing lounge, which seems to have been supplanted by the Viking Crown lounge with a view over the midship decks.

Princess Cruises has been known for having unusual designs, dolphin’s heads, platypus bill bows, bird’s nest funnels and “shopping trolley handles,” as most people like to call the Skywalker bar in the aileron aft on the Grand Princess sisters. Two of their ships, Coral Princess and Island Princess, even have hair curlers in their bird’s nest funnels. But things are starting to change, in some ways anyway.

Grand Princess was modified at Grand Bahama Shipyard this spring with the removal of her shopping trolley handle and the installation of some gracefully tiered decks aft, which had previously been in the shade of the Skywalker bar, which had to be removed because of problems of metal fatigue. And many are saying they like the appearance of the new Royal Princess and Regal Princess, which haven’t yet been built, but also that they like the appearance of the third of this class, the new ship intended for P&O, even more because she has two more traditional funnels.

MSC Cruises, the best present client for STX France at St Nazaire, began with two quite handsome ships with MSC Opera and MSC Lirica, but as its ships got larger they became less attractive. The MSC Poesia class, for example, has too much tophamper forward while the MSC Fantasia class somehow seem to have got around this problem and are slightly better looking ships. The only problem with the latter is that while her forward-facing lounge has not been supplanted by a gym, it is only available to passengers booked in MSC Yacht Club, which is just First Class by another name.

When it comes to the ugly, you can say what you want about shopping trolley handles but there have to be two clear winners here, and unfortunately Norwegian Cruise Line owns them both. Pride of America, started at Pascagoula, Mississippi, and completed in Bremerhaven in 2005, has such a long superstructure that she appears to have almost no bow at all. And last year’s Norwegian Epic, with her blue carbuncle of suites above the bridge, is positively ugly. This is a shame, as NCL had been known for better-looking ships with their first newbuildings.

Designed originally for Star Cruises and built with extra length (and speed) for longer passages over the Pacific, the earlier ships’ length gave them a sleeker and more streamlined appearance. However, the application of so-called “hull art” to every ship in the fleet does somewhat detract from their appearance, at least to some. And more recently, in order to make more money, NCL has been installing balcony cabins in what used to be these ships’ forward-facing lounges.

Will we see better-looking ships? The two new NCL ships ordered from Meyer Werft will be vastly better looking than Norwegian Epic. The new Royal Caribbean ship (or ships) from the same yard, to be called Project Sunshine, will probably be graceful as well. But the larger these ships get the more tiered rows of balconies the ship designers and shipyards have to deal with, often as many as seven storeys at a time. Meyer Weft has never built an ugly ship, but nevertheless, overcoming the problems of size and multiples decks of balconies on the Celebrity Solstice class has been quite an achievement.

Basically, the bigger the ships get the more difficult it seems to be to keep them pretty, case in point the great hulking giants called Oasis of the Seas and Allure of the Seas, looking like whales that have eaten too much. Set against these of course we also have some more handsome ships of a more modest scale, viz. Oceania’s new Marina and Seabourn’s latest trio. But even here mistakes can be made. The ten-year-old Silver Whisper, for example, is a much better looking ship than Silver Spirit, which appears to be all heaped up forward with extra gills.

What I have said here is completely subjective of course, and very general, but it makes for an interesting discussion, even if you disagree, and one that people should worry about. It all comes down to choosing your ship wisely so that you will not be disappointed.

Havana To Get Another Cruise Ship

by Kevin Griffin – The Cruise People, Ltd.

Mark Tré last wrote about Cuba in “The Cruise Examiner” of November 23, 2009, under the heading “Cruising to (and from )Cuba” (www.cybercruises.com/cruisecolumn_nov23.htm). But news coming from Canada last week of a new Havana-based ship leads us to ask when will Cuba really be opened up for cruising?

 

Since the Cuban Revolution, an American ban on its citizens travelling to Cuba and US-based companies trading with Cuba has prevented cruise lines from developing this largest island in the Caribbean as a market. And under the terms of the Torricelli Act and the Helms-Burton Act, no ship of any flag calling on Cuba will be allowed to trade into a US port for a period of six months after making a call in Cuba.

Before the US ban, all the important cruise lines had called regularly on Cuba, mainly at Havana and Santiago de Cuba. The Florida-based Peninsular & Occidental Steamship Company also ran a three-times-a-week service between Miami and Havana, leaving Miami every Monday, Wednesday and Friday with its 4,923-ton Florida. The Monday and Wednesday sailings also accommodated round trip mini-cruisers, who would get a full day (but no lunch on board) in Havana. After the ban, no further ships from the US could call on Cuba and Florida went to the Miami-Nassau trade instead.

 

In September 1962, after the Cuban Revolution, the last ship to leave Havana was the cruise-ferry City of Havana, and for almost a half-century now, only European-based ships or ships sailing from Canada have been able to make calls at Cuban ports, and even then only if they do not intend to call on the US immediately thereafter.

There have been several attempts by European lines to start cruising from Cuba. One of the most serious was by Costa Cruises, who began cruising from Havana with the 8,583-ton Costa Playa, ex- Pearl of Scandinavia, in 1995. But when Carnival Corporation bought a half share in Costa in 1997, along with Airtours of the UK, the Cuban cruises had to be dropped. Carnival, although a Liberian corporation, was based in the US and was thus prohibited from trading with Cuba. Costa Playa was sold in 1998 to owners in China.

Costa had gone further than just basing a ship in Havana though. It also had to dispose of a 50% interest it had acquired in Silares Terminals del Caribe, a joint venture with the Cuban Government that was formed to operate three cruise ship terminals in Havana, Santiago de Cuba and Isla de la Juventud. This interest had to be sold to other interests, but in 2005 the Cuban Government under Fidel Castro, terminated its agreement with Silares after criticism of the cruise shipping industry by the Cuban dictator. Silares had been working with fourteen cruise lines, primarily from the UK, France and Germany.

 

A second Italian attempt to offer cruises from Havana was made by the tourism group Valtur in 1999-2000, using the 15,614-ton Italia Prima, renamed Valtur Prima to cruise from Havana. This ship ended up laid up in Havana in 2001 and then Festival Cruises took her over in 2002 to run Cuba cruises under the name Caribe. For a while, Festival also used its own 47,276-ton Mistral, built in 1999, on a seasonal basis from Havana, with flights provided from Milan, Paris, London, Madrid and Frankfurt. In 2004, however, Festival went under and  Valtur Prima went to Classic International Cruises and now traded in Europe and Australia as Athena.

In 1999, Airtours of the UK also began operating cruises that called on Cuba, with its 37,773-ton Sunbird, the largest cruise ship yet to call on Havana. She set a record for Havana, with 1,414 passengers, in January 2003. Eight years later, in January 2011, Thomson Cruises’ 53,872-ton Thomson Dream caused the latest stir when she became the largest yet to call on Havana, which was scheduled into several of her 2011 cruises. Ironically,  Sunbird is now also a Thomson ship, trading today as the Thomson Destiny.

Spain’s Pullmantur Cruises then began a series of cruises from Havana in late 2004, with its 37,301-ton Holiday Dream, but had to cancel the programme in 2006 after Pullmantur came under the control of the other large US cruise operator, Royal Caribbean Cruises. Every cruise to Cancun, Isla de la Juventud, and Jamaica, another programme that had to be terminated because of American control.  Holiday Dream now trades as Bleu de France and will no doubt return to Havana as Saga Sapphire after she joins Saga Cruises in April 2012.

As part of this particular deal, Pullmantur also had to terminate the employment of all Cuban nationals working on its ships. Cuban chefs, bartenders, stewards and waiters were not eligible to work for a US-controlled company as its government prohibited commercial relations with that country. Two hundred and thirty Cuban employees were let go. About half the Holiday Dream’s passengers had come from Spain, with the rest largely from Latin America, especially Mexico and Brazil. And while in 2005, Cuba had seen 102,440 cruise passengers on 122 calls, this dropped almost 90%, to just 11,000 on 23 calls in 2007, after the forced withdrawal of Pullmantur.

Earlier this year, there was talk of a new cruise-ferry line being formed. To be called United Caribbean Lines, the idea was to put a European car ferry into service between Tampa and Havana, on the original Peninsular & Occidental route. Proposed fares would be $350 round-trip based on double occupancy in a cabin, or $150 in an airline-style seat, with an 18-hour voyage in each direction. With the liberalization of travel arrangements for Cubans, more than 400,000 Cuban-Americans flew to Havana in 2010, and the cruise-ferry idea has been offered as a substitute. As of yet the US Government has issued no permits for such an operation but United Caribbean Lines is examining a start-up cruise-ferry service between Florida and Mexico that could later add calls in Cuba.

A travel license application has also been submitted for the 24,318-ton Explorer, which, under the auspices of the Institute for Shipboard Education, proposes to visit Havana between December 9 and 11 this year in the course of her Autumn 2011 World Cruise from Montreal to Fort Lauderdale via Africa, Asia, the Pacific Ocean and Panama. If the permit is granted, this will be a first visit to Havana by any US-based passenger ship for almost half a century.

In the meantime, since earlier this year, Tropicana Cruises, a Russian-owned company based in London, has been operating the 4,490-ton Adriana as part of a 13-night holiday itinerary, tying in with Cubana Airlines flights from Gatwick on Wednesdays, and returning from Havana on a Tuesday. The package includes three nights in Havana, a 7-night cruise in  Adriana from Havana and three nights post-cruise at Varadero Beach. Adriana’s weekly cruises leave Havana to visit Nueva Gerona, Trinidad de Cuba, then Montego Bay and Ocho Rios in Jamaica, before returning to Havana by way of two more Cuban ports at Santiago de Cuba and Cayo Saetia.

While no formal announcement has yet been made, the news from Toronto indicates that a Canadian organisation called Cuba Cruise, located the same address as the Merit Travel Group and Exclusive Tours, wholesale cruise specialists, as well as Cruise North Expeditions, a small ship operator, will run a series of fifteen weekly Round Cuba cruises from Havana this winter.

Starting on December 4, the 25,611-ton Louis Cristal, operating as  Cuba Cristal, will offer a series of fifteen weekly cruises from Havana to Cayo Guillermo, Bahia Nipe, Santago de Cuba, Cayo Caguama, Cienfuegos and Isla de la Juventud. Although Louis has started posting shore excursion information to its own web site, it appears that the operation will depend largely on Canadian tourists escaping their northern winter.
The new cruise operator’s site at http://www.yourcubacruise.com, is about to go live with dates and fares and a reservation system for the upcoming winter season, with the final departure of the season set to leave Havana on March 11, 2012.

The story first came to light about six months ago, when the Cuban tourism ministry indicated that it was working to attract a cruise line that will offer round-Cuba cruises for Canadian tourists over the winter of 2011/12. José Manuel Bisbé, commercial director at the Tourism Ministry, didn’t specify the line, but made the statement on the event of the first Montreal-Havana flight of Canadian airline Sunwing. This was the first time Sunwing had offered a city destination to Canadian tourists travelling to Cuba, as opposed to beach destinations such as Manzanillo de Cuba and Varadero. Traditionally, Air Canada has been the only Canadian carrier to serve Havana (as well as three other Cuban airports) while Cubana serves both Montreal and Toronto.

In 2010, Cuba received about 2.5 million tourists a year, with Canada supplying the largest number of these, or 941,000. It is only natural, therefore, that any significant increase in the numbers of cruisers travelling from Cuba might come from there as well, especially in the absence of Americans. Europe and Latin America supply the balance of Cuba’s tourist trade, a very small number of whom arrive by cruise ship from outside Cuba.

While  Tropicana carries about 300 passengers, Cuba Cristal is three or four times as large, with 966 lower berths and 1,278 berths in all. This ship is best known in North America from the five years between 1994 and 1999 when she operated on charter to NCL as its Leeward. This new series of cruises will mean that two cruise ships will now be sailing from Havana, with  Adriana departing on Saturdays and Cuba Cristal on Sundays. Even if just for the winter season, this is truly an important development.

But while two ships sailing from Havana will be a great advance for that port, it will not be until the Americans lift their total ban that real numbers will come, and then they will easily number between one and two million a year, but at first as cruise ship calls rather than embarkations. There is berthing space for five or six cruise ships in Havana, and many British, French, German and Norwegian ships have also called on Cuban ports, but the real expansion will come with the American return, which cannot now be that far off.

Shipboard Spas: If It’s On A Ship, It Must Be A Steiners

by Kevin Griffin – The Cruise People

On board cruise ships, there is one particular brand that is worth looking into a little bit, and that brand is Steiners Leisure, as it is know to-day. Founded in London in 1901 by Henry Steiner, the single salon prospered when his son joined the business in 1926 and was granted a Royal Warrant by Queen Mary in 1937. Many more royal clients followed and in 1956 Steiner won its first cruise ship contract to operate the salon on board Royal Mail Lines’ Andes as well as ships of the Cunard Line.

In addition to massages, facials, manicures, pedicures and sensual body treatments, Steiner offers beauty salon services and products for hair and skin. Other brands, such as the spa product and skin care brand Elemis (an odd name as one tends to wonder whether this might be a cure for or a laxative) and Bliss, are owned by Steiners.

Elemis partners with such firms as British Airways, Four Seasons, Hilton, Intercontinental and Raffles as well as more than a dozen cruise lines including Celebrity, Crystal, Disney, Holland America, Princess, Royal Caribbean, Seabourn, Silversea and Windstar, among others.

Now Bahamas-based, Steiner Leisure, with installations on board 152 cruise ships as well as 69 land-based locations, employs more than 2,000 new employees every year to work aboard cruise ships. Steiner’s own spas are to be found on board Carnival, Celebrity, Crystal, Holland America, NCL, P&O, Princess, Royal Caribbean and Thomson Cruises, among others

Today, Steiner also owns the spas operated by Mandara Spa. In about 2000, Mandara Spa, a Hawaii-based company that had started in Bali and operated in resort hotels, had managed to win the spa operations on board Norwegian Cruise Line and Silversea away from Steiner. That did not last very long, however, as in 2001 Steiner retaliated by taking a 60% interest in Mandara Spa.

More recently, Bristol-based ship chandlers and shipboard retail operators Harding Brothers also got into the shipboard spa business, forming the Onboard Spa Company, and developing new business on P&O Cruises, Cunard (apart from RMS Queen Mary 2), Windstar, Fred Olsen, Thomson, Saga, Voyages of Discovery and Swan Hellenic. But six months ago Steiner purchased the shares of the Onboard Spa Company, after which Fred Olsen decided to run its own spas. There seems to be no getting away from Steiners spas!

Beyond Steiner, Canyon Ranch has emerged as the only other operator of shipboard spas, having succeeded in gaining a presence on Cunard’s Queen Mary 2, as well as the seven ships of Oceania and Regent in the Prestige Cruises group.

Spas are not inexpensive. A massage can run to anything between $110 and $150, or more, and other treatments up to $500, while the spa staff is on 10% commission to sell spa products and treatments, which again can cost into the $100′s. One spa employee recently posted in a cruising web site that commission was their only income. Even more expensive than a high end massage are the lectures given in on board spas for things like detoxification and weight loss, which are in turn teamed together with the sale of treatments and dare we say “cures.”

Typically, on board spas are marketed as pampering and service in luxurious surroundings, with a range of tempting sensory pleasures, But to-day, partly because of their high prices and partly because of their hard sell, they are probably the single largest source of complaints from cruise passengers, along with on board art auctions where they still exist. It is to this area that on board spas will need to pay more attention.

Spas are big business, and with cruise ship spas now reaching up to 40,000 sq ft over two decks (Carnival Splendor, Carnival Dream and Carnival Breeze) and have been expanding their product range into wellness. More recently, they have even expanded into acupuncture, Botox treatments and teeth whitening, and account for an ever increasing proportion of on board spend. These days, to make them more attractive, they are often tied to their own restaurants (Aqua class on Celebrity) and with their own private deck areas (forward decks on Azamara and Oceania) that are exclusive to spa customers, or available to others only on the purchase of a daily pass.

Although Canyon Ranch once talked about building its own ship, the only thing we have not yet seen yet is an actual spa cruise ship

LiveJournal Tags:

How Will Brands Affect Cruising?

by Kevin Griffin – The Cruise People writing for cybercruises.com

A European cruise line executive was recently quoted as saying that while European cruise operators are more interested in the actual cruise experience, North American-based cruise lines are becoming “all about brands.” Whether he meant cruise line brands or the brands with which their ships are associated was not totally clear, but he probably meant both.

With the recent introduction of Dreamworks Animation to Royal Caribbean International and Nickelodeon to Norwegian Cruise Line, this seems to be quite true, at least with the big brands. Last week, just to confirm this, Royal Caribbean International surveyed a number of its past and recent cruisers on three or four dozen brands they are already associated with or thinking about taking on board.

Included in this survey were brands such as Coca Cola, Johnny Rockets, Dreamworks, Seattle’s Best Coffee, Bliss, Elemis, Chicago and Hairspray, just to name a few. Meanwhile, Disney Cruise Line has is its own in-house brand.

The only major line that now uses its own on-board branding seems to be Carnival Cruise Lines – and this in itself is significant. As Royal Caribbean and NCL add more and more brands and diversions to their ships, Carnival is positively beginning to look a bit more like a more traditional cruise line. It is even promising to offer more space per passenger in its new ships than RCI and NCL, who are retreating back to less space in their own new ships (see last week’s Cruise Examiner, “Back to the 30′s”).

But let’s step back just a moment and look at the cruise line brands themselves. The mission statement at the ten-brand cruise group Carnival Corp & PLC mentions brands: “to deliver exceptional vacation experiences through the world’s best-known cruise brands that cater to a variety of different lifestyles and budgets, all at an outstanding value unrivalled on land or at sea.”

To-day, the Carnival Group operates ten brands – Aida, Carnival, Costa, Cunard, Holland America, Iberocruceros, P&O Cruises, P&O Australia, Princess and Seabourn – and controls more than half the world’s total cruise capacity. More than 9 million a year cruise with these brands.

Some cruise groups are more confusing than Carnival though. For example, at first glance, many might think that Royal Caribbean International is the holding company and Royal Caribbean Cruises the brand, but in fact it is the opposite. Now, however, even Royal Caribbean has followed the Carnival precedent, and numbers five brands of its own – Azamara, Celebrity, Croisières de France, Pullmantur and Royal Caribbean,

Sometimes, as well, subtle changes have to be made. Recently, for example, Seabourn took delivery of three new 35,273-ton ships that each measure more than that most famous of post-war luxury cruise ships, the 34,183-ton Caronia, which was also known as the “green goddess.”

Yachts of Seabourn, as the line was called, had to decide that it was no longer operating just yachts and thus changed its name to simply Seabourn, a brand that anyway speaks for itself. About a year before that, Azamara Cruises had become Azamara Club Cruises to bring it a bit more upmarket and make it seem more exclusive.

Profits and margins are all about brands, market positions and relationships. When going beyond the individual cruise line brands, this is certainly true as well – if you find some brands on one cruise line, for example, one is increasingly less likely to be able to them on others. Brand relations such as Dreamworks with Royal Caribbean and Nickelodeon with NCL have become exclusive, as of course is Disney to Disney Cruise Line. In other cases, brands, such as Steiner, pay the cruise line for exclusivity on board, but are able to buy that exclusivity with more than just one cruise line.

One thing is certain, however, and that is that the presence of brands and the payments they make to the cruise lines may well allow the lines to keep cruise fares affordable to the general public. And, what’s more, those same cruise line guests will be quite willing to spend money on those brands while on board.

There is also a form of captivity that exists with a brand that is exclusive to a particular cruise line. For example, customers who book a cruise with a certain line based on its brands are more likely to be committed, profitable and reasonably safe from competition from the point of view of the cruise line.

That, along with private lounges for repeat clients (such as the Diamond Club lounges on Royal Caribbean, for example) that give them privileges over the average cruiser, give those guests the type of exclusivity that will attract them back many times. One can also probably watch for more overlaps between brands and affinity programs as time goes on.

In the end, however, while the other lines jump hoops to try to work with outside brands, the Carnival Group seems quite happy to rely on its own cruise line brands. In the case of their children’s entertainment programs, however, Royal Caribbean’s Shrek and NCL’s Spongebob Squarepants may well be pushing adults, and even some parents, over towards Carnival lines. And although Carnival Cruise Lines does have its own Fun Ship Freddie, that particular character is not as overpowering as the others. Time will tell.

“Back to the 30′s” – To-morrow’s Cruise Ships Will Be More Crowded

By Kevin Griffin  The Cruise People, Ltd.  London

In an article in “Fox Business” last Friday entitled “Next Generation Cruise Ships Might Not Be the Best,” Paul Motter pointed out a rather interesting thing about the new cruise ships now under construction for the major lines, and something that no one else seems to have noticed as yet – but they will have less space than their immediate predecessors.

Motter’s opening words were, “A fundamental change is happening in the cruise industry right now that could affect cruise travellers. The major lines are still building new ships, but the long-standing belief that the newest ships are always the best might no longer be true. The next wave of cruise ships set to arrive in 2012 and 2013 will be optimised for the new economic reality.”

Just as cruise lines have been building bigger and bigger so that economies of scale could allow them to keep cruise prices down and attract a wider audience, so now they have decided to squeeze a few more passengers aboard their newest ships. Part of this has no doubt been caused by the fact that the lines had significantly to reduce fares to attract custom during the recent recession, making them more reliant on on board revenue, which can now generate another 40-50% additional revenue over the ticket price.

Going back a bit, the first use of the term “Passenger Space Ratio” seems to have been by Douglas Ward twenty-five years ago in the first (1986) edition of his “Berlitz Complete Handbook to Cruising.” It is calculated by dividing a cruise ship’s gross tonnage by the number of passengers carried in lower beds, but can also be assessed by counting all beds, including third and fourth berths.

It is not appreciated by many that a ship’s gross tonnage is actually a measure of volume – at one time a gross ton was equivalent to 100 cubic feet, although that is no longer the case. And while gross tonnage is a measure of a ship’s total internal capacity, some have said that using a ship’s net tonnage, the measure of its revenue-earning spaces, would be more accurate.

At any rate, a high passenger space ratio indicates a roomy ship. Britain’s “Choosing Cruising” web site breaks this down into categories as follows: “below 20 poor; 20-30 average; 30-40 good; 40-50 very good; over 50 excellent.” Here are the calculations for the major classes of cruise ship in service today and the calculations as well for those now on order:

As long as cruise lines (the notable exception being NCL) have been building ships with PSR’s in excess of 40, there has been very good space for customers even if passenger numbers have been growing. But now, Princess and Royal Caribbean are planning to go back from the 40′s into the 30′s to join NCL in the “less space” brigade. Princess passengers who are used to their two Panamaxes, the Coral Princess and Island Princess and the Mitsubishi-built Diamond Princess and Sapphire Princess are particularly likely to notice less space on the new Royal Princess when she arrives. Carnival, on the other hand, seems to be going in the opposite direction with its latest trio and staying above 40.

However, it is worth remembering the advice of Douglas Ward twenty-five years ago, when in his handbook he said “a passenger space ratio above 30 can be considered extremely spacious.”
In earlier years, a 22,000-ton ship carrying 1,000 passengers would have had a PSR of only 22, so we have got used to living in relatively prosperous times.

Finally, to quote Paul Motter in “Fox Business” once more, “while the cruise lines will inevitably market the forthcoming cruise ships most ardently, in fact the ‘greatest generation’ of ships is already here. For decades, the rule of ship selection had been ‘newer is better,’ but with this coming generation of new cruise ships starting in 2012 and 2013, that will no longer be true. The best ships will still be those of the 2008 – 2011 vintage – and they could become relative bargains.”

The Ocean Liner Society Chooses Crosières de France and its Horizon for its 2012 Group Cruise, Departing Marseilles 27th May

by thecruisepeople

In 2010, the Ocean Liner Society chose Croisières de France and its 37,301-ton Bleu de France (delivered in 1982 as Hapag-Lloyd Cruises’ previous Europa) for its annual group cruise. This “all-inclusive” cruise proved such a success that in 2012 the Society is returning to Croisières de France to sample its latest ship, the 46,811-ton Horizon, the first new ship to be built for Celebrity Cruises in 1990.

The 2012 cruise will take the “Tutti Frutti” itinerary, departing Marseilles on Sunday, 27 May for Portofino, Rome, Salerno, Trapani and Valetta, with a full day spent at sea before returning to Marseilles.

Celebrity Cruises was formed by Chandris Cruises in April 1988 in order to fulfil a new cruise contract it had negotiated with the Government of Bermuda. As well as acquiring the Italian liner Galilio Galileo, which it rebuilt in 1988/89 and renamed Meridian, Celebrity built two new ships specifically for the Bermuda run. These were the sister ships Horizon of 1990 and the Zenith of 1992.  Horizon‘s initial run was the weekly service between New York and Bermuda, serving both St George’s, on the islands’ east end, and Hamilton. Regular service between New York and Hamilton had been started as far back as 1864 by the Quebec Steamship Co Ltd, which was taken over in 1919 by the Furness Bermuda Line, and which in turn lasted until 1966.

In 1997, Celebrity Cruises was bought by Royal Caribbean Cruises Ltd and the newer and larger ships of the Century and Millenium classes were introduced, eventually making Horizon the smallest ship in the fleet. In 2005,  Horizon was allocated to a new joint venture with TUI Group called Island Cruises, taking on the new name of Island Star. When Royal Caribbean withdrew from Island Cruises, she rejoined her sister ship Zenith at Royal Caribbean-controlled Pullmantur Cruises in Spain and was again renamed, this time as Pacific Dream. Now having reverted to her original name, Horizon will join Pullmantur’s French-based cruise operation Croisières de France in the spring of 2012 to replace  Bleu de France, which has been sold to Saga Cruises to become Saga Sapphire.

OLS group fares are valid for a minimum number of double cabins, and there is a limited number of category DE and DI cabins available for singles with no single supplement provided enough doubles are booked. Bookings can be made through the OLS group agent The Cruise People Ltd in London.

2012 Horizon fares compare very well with Bleu de France fares in 2010 as lead-in prices are lower – €510 per person for an inside cabin compared to €585 in 2010 and €630 per person for an outside cabin compared to €850 in 2010.

While fares are all-inclusive of passage, full board, port charges and drinks, spirits, wine and beer in the dining rooms and bars on board, a service charge of €65 per person for gratuities will be added to your on board account.

Itinerary                                             Arrive             Depart
MARSEILLE                                                                                17.00
PORTOFINO  (Santa Margherita)                09.00                18.00
ROME  (Civitavecchia)                                   08.00                19.00
SALERNO                                                        08.00                19.00
TRAPANI                                                          08.00                19.00
MALTA (Valletta)                                              09.00                17.00
AT SEA                                                                         (sea day)
MARSEILLE                                                      08.00       

Ocean Liner Society Group Rates – Horizon 27th May 2012

(Fares are cruise-only and include port charges of €175)

Category
Brochure
120-day
OLS Group

Fares are in Euros €
Fare (1)
Fare (2)
Fare (3)

Staterooms

DI Discovery Inside
€725
€560
€510

HI Horizon Inside
825
630
570

DE Discovery Outside
925
700
630

HE Horizon Outside
1125
840
755

C Comfort Outside
1325
980
880

P Prestige Outside
1525
1120
995

PB Prestige with Balcony
1685
1232
1095

Suites      

JS Junior Suite
€1785
€1302
€1145

JB Junior Balcony Suite
1925
1400
1235

S Royal Suite
2125
1540
1355

SB Royal Balcony Suite
2325
1680
1480

(1) The above fares are cruise only per person in double occupancy and do not include service charge of €65, which is added to your account on board  (CDF published brochure fares are thus €65 higher than brochure fares shown here).

(2) For bookings made prior to 120 days before departure.

(3) OLS Group fares include no single supplement on a limited number of cabins in Categories DI and DE, provided the minimum number of double cabins is booked.

A deposit of 25% will confirm a reservation and penalties for cancellation by the passenger are as follows:

.

More than 31 days before departure: € 90
61-90 days before departure: 25% of the fare amount
30-60 days before departure: 50% of the fare amount
Fewer than 30 days before departure: 100% of the fare amount

.
Members of the general public can qualify to travel on this cruise by joining the Ocean Liner Society. Membership is £20 in the UK, £23 in Europe and £25 in the rest of the world. As well as the opportunity of joining OLS group cruises, this includes a subscription to their 48-page quarterly journal, Sea Lines. Further details can be found at www.ocean-liner-society.com.

.
For further information and availability for this cruise please contact The Cruise People Ltd at 020 7723 2450, Freephone 0800 526 313 or in North America at 1-800-961-5536.

 

LiveJournal Tags:

The Return of The Two-Funnelled Ship

by Kevin Griffin, managing director of The Cruise People Ltd in London writing in Tutto Crociere

P&O Cruises last week announced an order for a new 141,000-ton cruise ship for delivery in 2015. the design is based on the platform for Princess Cruises’ Royal Princess and Regal Princess, which will be introduced in 2013 and 2014. The P&O ship, which will accommodate 3,611 passengers in lower berths, is interesting, as the line has reverted to a more traditional appearance with two conventional funnels. What makes this unusual is that P&O went straight from three funnels with Strathnaver and Strathaird, the first P&O ships to carry white hulls, in 1931-32, to one funnel in Strathmore, Strathallan and Stratheden of 1935-38. The last important P&O ship to have had two funnels arranged fore and aft was the original Oriana, built for the Orient Line in 1960. Previous to that, the most famous two-funnelled P&O ship was Viceroy of India, delivered in 1929.

Two funnels have made quite a comeback in the past decade or so. Starting with the original Disney Magic and Disney Wonder in 1998-99, these were followed by six Holland America “Vista” types (Zuiderdam through Nieuw Amsterdam)in 2002-10 and joined by five Celebrity Solstice classships in 2008-12, then Disney Dream this year and Disney Fantasy to follow next. Cruise ships have now entered a size bracket where two funnels have become relatively common once again.


The original Oriana was built for the Orient Line in 1960 and became a P&O ship in 1965.

After the new P&O ship is delivered there will be sixteen ships carrying two funnels in the fore-and-aft mode. Meanwhile, the last of the traditional two-funnelled ships, NCL’s Norway, was retired in 2003